Frequently Asked Questions

What is the SMILE CLUB program all about?
Smiles is a loyalty program to treat all our customers! It is complimentary and allows you to earn smiles coins every time you dine with Barbeque Nation. You can redeem these smiles coins on your next visit to any of our outlets. Starting 10th August 2023, Smiles Coins will be credited only for those dine- in and delivery transactions where bookings are made through the Barbeque Nation app/ website, and the bill is not settled (in part or in full) through any happiness card, Barbeque Nation voucher or discount coupon.
Is there a referral program ?
The referral program is no longer active. Effective date (14th June)
Do my Smiles Coins expire?
The Smiles Coins you collect will expire after 120 days from the date it got credited. We ensure that older smiles coins are used first.
Is there a Signup bonus ?
No. The bonus for 1st time sign up has been stopped, effective 14th June '23
How do I join Smiles Coins?
All Barbeque Nation customers are auto-enrolled into the Smiles Coins program. You just need to download our app or login to www.barbequenation.com using your mobile number to know further about your Smiles Coins!
How do I earn Smiles Coins?
Managing Smiles Coins is easy as 1,2,3. Reserve a table through Barbeque Nation App or website with the same number you used to create an account for Barbeque Nation. Enjoy a lovely meal with delicious grills, main course and desserts. Pay your bill as you like, either online through our app or at the outlet and you will automatically be credited with Smiles Coins in your account. These Smiles Coins can be redeemed on your next visit. Starting 10th August 2023, Smiles Coins will be credited only for those dine- in and delivery transactions where bookings are made through the Barbeque Nation app/ website, and the bill is not settled (in part or in full) through any happiness card, Barbeque Nation voucher or discount coupon.
How many Smiles Coins do I earn on every visit?
You will earn 5% of the billing amount before taxes and they will be auto credited to you. Smiles Coins earned can be redeemed on your next visit. Each Smiles Coin is equivalent to a rupee! That means 500 Smiles Coins = 500 rupees! Starting 10th August 2023, Smiles Coins will be credited only for those dine- in and delivery transactions where bookings are made through the Barbeque Nation app/ website, and the bill is not settled (in part or in full) through any happiness card, Barbeque Nation voucher or discount coupon.
What is the value of each Smile Coins at the time of redemption?
Each Smile Coins is worth a rupee. That means 500 smiles coins = 500 rupees!
Where can I get information about my Smiles Coins?
Just log in to Barbeque Nation via app or website, go to your profile and click on Smiles Coins. This page will inform you about the amount of Smiles Coins earned, redeemed and even expired.
How do I redeem my Smiles Coins?
To redeem your Smiles Coins, log in to Barbeque Nation through your mobile app or website and book a table. During check out, you will find an option to add Smiles Coins and reserve a table.
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