Earn and redeem Smiles Coins for every celebration! Grill and enjoy lovely meals while earning Smiles Coins where each Smiles Coins earned is a rupee! This loyalty program is here to reward you and put a smile on your face.
Smiles Coins
What is the Smile Coins program and how do I join?
+It's our loyalty program where 1 Smile Coin = ₹1. You join automatically by creating an account on our App or Website, instantly starting as a Silver member with a free 100 Smile Coins welcome bonus!
What are the Silver, Gold, and Platinum tiers, and how do I move up?
+They are the three membership levels of our club. Everyone starts at Silver on sign-up, and your status upgrades automatically based on your dine-in visits over a rolling 120-day period. Gold is reached after 2 visits in the last 120 days, and Platinum after 4 or more visits in 120 days. Higher tiers unlock bigger cashback percentages, Special Saving Days, and exclusive milestone rewards!
- Gold Status: 2 visits in the last 120 days
- Platinum Status: 4 or more visits in 120 days
What happens after my 120-day Gold or Platinum membership validity ends?
+Upgrades are processed automatically the next day after you hit your target visits, and you keep your new tier for a full 120 days. Downgrades never happen mid-cycle; the system only adjusts you to a lower tier on the 121st day if your total dine-in visit count over the last 120 days fell below the threshold (2 visits for Gold, 4 for Platinum).
How do I make sure I earn Smile Coins on my bill?
+To get your tier's cashback (8%, 10%, or 12%), either your reservation must be made through the Barbeque Nation App/Website, or your final bill payment must be processed through the App/Website.
What is a Tier Upgrade Bonus, and can I get it multiple times?
+You get a one-time bonus when you upgrade: 200 coins for Gold and 400 coins for Platinum. This bonus is strictly limited to once per year, per tier. If you drop a tier and climb back up within 365 days, you won't receive that upgrade bonus again.
How do Birthday and Anniversary rewards work?
+Birthday and Anniversary rewards are granted once per event, per year for Gold (200 coins) and Platinum (400 coins) members. If your Birthday and Anniversary fall in the same calendar month, only your Birthday reward is credited. You can update your Birthday and Anniversary dates in the profile section.
What happens if I upgrade from Silver to Gold during my birthday or anniversary month?
+Existing Gold/Platinum members receive rewards automatically on the 1st of the month. If you are Silver and upgrade to Gold mid-month, crediting depends on whether your event date falls before or after your upgrade date.
- Scenario A: Birthday June 15, upgrade June 20 → no reward, because your birthday passed while you were still Silver.
- Scenario B: Birthday June 25, upgrade June 20 → you get 200 Gold coins on June 20, because you unlocked Gold before your birthday arrived.
What happens to my Smile Coins if I cancel my table reservation?
+If you cancel before your scheduled reservation time, all Smile Coins used are instantly refunded. If you cancel after the reservation time has passed, the coins cannot be refunded.
